Lucet has acquired Emcara Health

To address the growing need for integrated care models that are aligned with co-morbid chronic conditions and behavioral health management, Lucet & Emcara Health are fundamentally changing the pathways members are accessing quality, timely care.

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| Emcara Health

Have Questions? We’re Here to Help Emcara Health is joining Lucet. Review our frequently asked questions to find the answers you need. Members Providers Health Plans Acquisition Members I’m ready to visit a provider, what’s next? Our resource center provides reliable materials on a variety of mental and behavioral health topics to help you prepare […]

Have Questions? We’re Here to Help

Emcara Health is joining Lucet. Review our frequently asked questions to find the answers you need.

Members

I'm ready to visit a provider, what's next?

Our resource center provides reliable materials on a variety of mental and behavioral health topics to help you prepare for a visit. Click here to visit our Resource Center.


How do I get behavioral health services?

Your provider will contact Emcara to handle the request for care. If you need help finding a provider, you can do that here.


What can I expect from a customer service associate?

The customer service representative’s goal is to provide a warm, friendly approach to helping you understand your benefits and answer all of your questions about your behavioral health care coverage.


How do I know if a practice or provider is in-network?

Please call the phone number on the back of your health insurance card if you have questions about your behavioral health benefits or to determine if a provider or facility is in your network.


What is Medical Necessity Criteria?

These are clinical guidelines that assist providers in determining what services are best suited for a members care.


Who manages my mental health or behavioral health medications/injections?

Medications are managed under the medical pharmacy benefit or speciality pharmacy benefits for an injectable. Please be sure to refer to the information on the back of your insurance card.


How much will treatment cost me?

This will vary depending on your coverage. Please call the number on the back of your insurance card so we can better assist you.


How do you connect me with the right mental health provider?

A clinical expert will ask a few questions and assess your health, identify the best treatment option and find the right provider for you. We’ll also schedule an appointment for you—all during one phone call.


Where can I find information and resources to help mental health or behavioral health needs?

Our resource center provides reliable materials on a variety of mental and behavioral health needs? Whether you need a wellness plan or an explanation around treatment options, our resource center will help guide you to the right set of tools. Click here to visit our Resource Center.


Who can use Emcara services?

Emcara is currently available with select health plans. For benefit information, call the number on the back of your insurance card. If you’re in need of urgent help, please call 911 or the National Suicide Prevention Hotline at 988.


What is behavioral health?

Behavioral health includes both mental health and substance use disorders. It also includes the emotions and behaviors that affect overall wellbeing. At Emcara, we believe in a holistic approach to health and the balanced treatment of body and mind.


Where can I find information and resources to help?

Our resource center provides reliable materials on a variety of mental and behavioral health topics. Whether you need a wellness plan or explanation around treatment options, we’ll guide you to the right resources and meet you where you are. Visit our Resource Center


How do I know what care I need?

Our care managers would be happy to assist you. We have clinicians available 24 hours a day, 7 days a week. Please call the phone number on the back of your insurance card to reach us.


How much does it cost to see a mental health or behavioral health provider?

When you speak to one of our associates for consultation or referral, there is no cost. Your copay, deductible, or coinsurance could apply according to your health insurance plan when you see a behavioral or mental health provider. Please call the phone number on the back of your health insurance card if you have questions about your behavioral or mental health benefits.


What is Emcara’s relationship to my Health Plan?

Emcara is the behavioral health partner to your health plan. We offer mental health and substance use services.


How do I find drug and/or alcohol treatment?

The decision to seek drug and/or alcohol treatment for yourself or a loved one can be a difficult but important step. Our Clinical 365 team has licensed clinicians available 24 hours a day, 7 days a week. To reach the Clinical 365 team, call the Substance Use Disorder Hotline at 877-326-2458. For additional resources, visit the Substance Use Disorders Center.


Providers

Which insurance companies does Emcara Health work with?

We currently work with BlueCross BlueShield across multiple regions of the United States. Specific plans we work with vary by state, so please reach out here to learn more!


How much do I earn per session?

Rates vary by market, product, licensure level, and location. Your specific rates will be indicated in the reimbursement section of your Agreement when you join our network. For more information, complete the Contact Us form.


What types of providers should join?

The following providers are eligible to join our network: psychiatrists, addiction medicine specialists, psychologists, masters-level social workers, masters-level psychiatric nurses, masters-level professional counselors, board-certified behavioral analysts, and other masters-level licensed/certified therapists. Eligible Facilities include, but are not limited to: Ambulatory psychiatric and addiction disorder facilities and clinics, i.e., Community Mental Health Centers, Residential treatment centers 24-hour programs included in the continuum of behavioral care, such as behavioral healthcare units in general hospitals Freestanding psychiatric hospitals and treatment facilities


What are the criteria to apply to the network?

  • Current, unrestricted license for independent practice
  • Practice a minimum of fifteen (15) hours per week
  • Acceptable level of professional liability insurance
  • Have an email address and secure access to the internet
  • Ability to file claims electronically
  • 24-hour phone coverage
  • Agreement to schedule members within seven days post-discharge or upon referral

For Psychiatrists:

  • Hold current Board Certification in Psychiatry with the American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA)

For Addiction Medicine Specialists:

  • Hold Current Board Certification by the American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA) AND hold one of the following:
    • Hold current Board Certification in Addiction Medicine by one of the ABMS or AOA certifying member boards
    • Current Board Certification in Addiction Medicine by the American Board of Addiction Medicine (ABAM)

For Nurse Practitioners/CNS:

  • Have a current Collaborative Agreement with an in-network Psychiatrist or Addiction Medicine Specialist or be licensed for autonomous practice and hold one of the following certifications through American Nurses Credentialing Center (ANCC):
    • Nurse Practitioner Psychiatric-Mental Health Across the Lifespan (formerly known as Family Psychiatric-Mental Health)
    • Nurse Practitioner Adult Psychiatric-Mental Health
    • CNS Adult Psych-Mental Health
    • CNS Child/Adolescent Psych-Mental Health
    • Certification by the International Nurses Society on Addictions


What are the criteria to apply to the network?

Maintain a/an:

  • Current, unrestricted license for independent practice
  • Practice a minimum of fifteen (15) hours per week
  • Acceptable level of professional liability insurance
  • Have an email address and secure access to the internet
  • Ability to file claims electronically
  • 24-hour phone coverage
  • Agreement to schedule members within seven days post-discharge or upon referral

For Psychiatrists:

  • Hold current Board Certification in Psychiatry with the American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA)

For Addiction Medicine Specialists:

  • Hold Current Board Certification by the American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA) AND hold one of the following:
    • Hold current Board Certification in Addiction Medicine by one of the ABMS or AOA certifying member boards
    • Current Board Certification in Addiction Medicine by the American Board of Addiction Medicine (ABAM)

For Nurse Practitioners/CNS:

  • Have a current Collaborative Agreement with an in-network Psychiatrist or Addiction Medicine Specialist or be licensed for autonomous practice and hold one of the following certifications through American Nurses Credentialing Center (ANCC):
    • Nurse Practitioner Psychiatric-Mental Health Across the Lifespan (formerly known as Family Psychiatric-Mental Health)
    • Nurse Practitioner Adult Psychiatric-Mental Health
    • CNS Adult Psych-Mental Health
    • CNS Child/Adolescent Psych-Mental Health
    • Certification by the International Nurses Society on Addictions


What are the benefits of being part of the Emcara network?

Emcara brings decades of clinical experience, research, and tech-innovation to support providers. We help you grow your client base by opening up a broader member network, to get more of the right members through your door. Our proven services and support from our care team help providers like you improve the quality of care delivery and outcomes for your patients.


How do I submit initial and concurrent reviews?

WebPass is an online service from Emcara which allows providers and office staff to submit requests for authorizations for eligible members.


How do I join the Emcara network?

If you’re interested in helping empower members to lead healthier and more productive lives, we invite you apply to join our network. Apply now


How do I request a single case agreement?

To determine if a single case agreement is an option, please contact Emcara by calling the number on the back of the member’s insurance card.


Do I need a single case agreement?

A single case agreement is not necessary if the member’s policy covers the requested services. If the services to be rendered are not covered due to network or benefit limitations, and if the treatment is medically necessary, a single case agreement might be available if certain conditions are met.


What is the benefit of being part of the Emcara network?

Emcara brings decades of clinical experience, research, and tech-innovation to support providers. We help you grow your client base by opening up a broader member network, to get more of the right members through your door. Our proven services and support from our care team help providers like you improve the quality of care delivery and outcomes for your patients.


Health Plans

How can I verify a Emcara recruiter?

Emcara has been made aware of individuals falsely representing themselves as Emcara recruiters as part of online scams or phishing attempts. In some instances, scams may request you send your interest and/or your resume to an illegitimate email address regarding a fraudulent job opening. Emcara does not accept job applications via email and will never ask for financial information of any kind or for any payment during the job application process. Emcara will never ask for protected personally identifiable information during the interview process such as passport number, bank account number, social security number. Our recruitment process takes place by phone or via Microsoft Teams. Any emails or communications from Emcara recruiters will come from verified LinkedIn In-Mail or from a @Emcarahealth.com email address following your application. We urge everyone to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to recruiting@Emcarahealth.com. Emcara is not responsible for any claims, losses, damages, or expenses resulting from scammers.


Does Emcara offer flexible or remote/telecommuting work arrangements? If so, how do I determine if an open position does so?

The majority of our job openings offer 100% remote work or flexible office work arrangements. To identify these opportunities, please refer to the location listed under each position.


The position I am interested in is not currently open. Can I still submit my resume?

Yes, please submit your resume to Recruiting@EmcaraHealth.com to add your resume to our resume bank.


How do I request accommodations due to a covered disability in applying, interviewing, etc.?

Please contact us at Recruiting@EmcaraHealth.com to make your request.


Do I have to recreate my profile every time I apply?

No, you only have to create a profile once. We encourage you to create an easy-to-remember username and password so you can quickly apply to open positions as they become available.


Once I apply for a position, when can I expect to hear from a recruiter?

You will receive an automatic reply indicating your submission has been received. A recruiter will contact you if any additional information is needed or if we would like to schedule an interview.


How often are open positions added to the site?

New positions are always being added. Check back frequently to see what new positions may have become available.


Can I apply to multiple positions at once?

Yes, once you create your profile, please feel free to apply to any of the positions you’re qualified for.


Acquisition

Who is acquiring whom, and when will the acquisition be finalized?

Lucet has announced it has signed a definitive agreement to acquire Emcara Health to address the growing behavioral health needs for members with complex medical conditions and underserved populations.


Who is Lucet?

Lucet is a health care company that helps people get mental and emotional health support when and where they need it. By working together, Emcara Health and Lucet can offer even more complete care — but your experience with us will stay the same.


What is the strategy behind the acquisition?

Lucet’s long-term strategy is to continuously identify product and service gaps to address member needs. With the acquisition of Emcara Health, Lucet will be able to deliver care right in the home, assessing behavioral health needs and quickly connecting individuals to high-quality resources. Emcara Health already has well-established operations in markets where Lucet has overlapping member populations, empowering Lucet to seamlessly provide dual services for its members’ co-morbid chronic medical and behavioral health conditions as well as new markets.


How will this acquisition impact Lucet’s mission/goals?

Lucet’s end-to-end solution has historically focused on improving member access to quality behavioral health care while prioritizing speed to care, provider matching across the acuity spectrum and positive outcomes. Through the acquisition of Emcara Health, we will extend the reach and impact of our offerings, piloting integrated care models in active markets and exploring future opportunities to scale clinical operations. This strategy includes connecting complex populations to behavioral health care assessments and care during in-home and virtual visits.


Will there be changes to existing products or services?

Not at this time. Both organizations will continue to operate under their respective brands and deliver all services to clients, providers and members.


How will customers benefit from the acquisition?

Members with comorbidities face challenges receiving and accessing care, often leaving them to fall through the cracks of our health care system. Through this acquisition, Lucet can now provide dual services to members for co-morbid chronic medical and behavioral health conditions from the comfort and convenience of their own home. The in-home model will support customers by improving whole-person care quality, bolstered experiences, expanded treatment access, and by lowering total cost of care through reduced in-patient admission and acute utilization.


I’m a patient of Emcara Health. Why am I hearing about this?

Emcara Health is becoming part of a company called Lucet. Lucet is a healthcare organization that, like Emcara, focuses on helping people get the care they need in a way that works for them—especially when it comes to mental health needs.


Will my care change?

No. You’ll continue to receive the same care from the same team. Nothing is changing about your care, your provider, or how you reach us.


Will I still see the same care team?

Yes. Your care team isn’t changing. You’ll continue working with the same people who know you and your health needs.


Do I need to call a different number or go to a different website?

No. Keep using the same phone numbers and websites you’ve always used. If anything changes in the future, we’ll let you know well in advance.


Will my appointments be affected?

Not at all. Your appointments, prescriptions, and any other care services will continue without interruption.


What should I do now?

Nothing! Keep your appointments, talk to your care team, and take care of your health. We’ll keep you updated if anything changes down the road.


Who can I contact if I have questions?

If you’re a patient and have questions, you can call the support line for your state, just like always. We’re happy to talk with you and answer any questions you may have.

  • • Florida: 800-793-7050
  • • New York (Excellus): 800-728-4699
  • • New York (Univera): 800-754-1578
  • • Arizona: 480-524-1600
  • • Puerto Rico: 800-611-3913