CommunityConnect delivers Enhanced Care Management

CommunityConnect delivers  Enhanced Care Management

Enhanced Care Management (ECM) is a statewide Medi-Cal benefit for adults and children that provides a whole-person approach to care. The program addresses social, emotional, and behavioral barriers to the access of health care services, such as food, transportation, legal counsel, financial support, and more.  

CommunityConnect focuses on finding and engaging eligible Medi-Cal beneficiaries for ECM by going into the community to meet them where they are, or through referrals. Our team members come from the local community, often sharing ethnicity, language, socioeconomic status, and life experiences with the beneficiaries we serve. We are able to establish supportive, trusting relationships and connect individuals to community resources and/or local primary care. 

CommunityConnect administers Enhanced Care Management services in partnership with Adventist Health and is FREE to patients. 

CommunityConnect Lead Care Managers

CommunityConnect launched in 2022 and has helped many Medi-Cal beneficiaries successfully navigate the  healthcare system. 

Every eligible beneficiary is connected with a care team led by a Lead Care Manager, who is a trained community health worker and is supported by a registered nurse and social worker. 

Who is eligible for CommunityConnect?

Who is eligible for CommunityConnect?

Enhanced Care Management populations of focus include: 

  • Children and adults of all ages
  • Children and adults with mental illness or substance use disorders
  • Individuals and families experiencing homelessness or child welfare challenges
  • High utilizers of avoidable emergency services
  • Nursing facility residents transitioning into the community

To be eligible for CommunityConnect, members must be in the ECM populations of focus and connected with an Adventist Health primary care provider (PCP). If members are eligible for ECM but do not have a PCP—or are willing to switch—we can help connect them with a caring, highly qualified Adventist Health provider. 

How we partner with Adventist Health Providers

How we partner with Adventist Health Providers

When you have a patient that fits into the ECM populations of focus and could benefit from an additional layer of support, let them know about CommunityConnect and our available services to help them. 

Get to know your local Lead Care Manager by giving us a call so when you have a patient in need, they can come to the facility and meet the patient face-to-face.

How we partner with Living Facilities

How we partner with Living Facilities

Lead Care Managers are here to help you and your residents on Medi-Cal. We check in with each participating resident once or twice a month or upon request. Our primary focus is helping residents get medical treatment outside the assisted living facility or group home.  

Should one of your residents need a specialist appointment, we help them schedule, prepare, and accompany them during the appointment, so you can rest assured they feel more accountable and are less likely to skip an appointment. In addition, we can quickly execute power of attorney documents. 

If you have residents that would benefit from an additional layer of support, call us at 800-712-6387 to be connected with your local Lead Care Manager. 

How we partner with Community-Based Organizations

How we partner with Community-Based Organizations

Our Lead Care Managers are ready to help your community-based organization and the people you assist daily with care coordination and ensuring clients get the most from all of the potential healthcare and social services available to them. We often provide the extra push clients need to stay healthier, as each client receives a dedicated LCM to help with: 

  • Developing “whole person” care plans focused on social, emotional, and behavioral needs
  • Serving as liaison between members and care providers
  • Establishing supportive, trusting relationships
  • Obtaining member consent to enroll in the ECM program

Do you have any clients that fit in the ECM populations of focus and would benefit from an extra layer of support?

Call us at 800-712-6387 to get connected with the Lead Care Manager in your area. We would love to partner with you. 


CommunityConnect is a service delivered by Emcara Health, LLC, a national medical group, with whom Adventist Health partnered. We can help you stay healthy and safe.